SHIPPING POLICY

Order Processing & Shipping

• Orders are processed and shipped within 1-3 business days (excluding weekends).

• Next-Day Shipping is available for new releases and restocks marked with

"NEXT DAY" shipping in their description or social media caption.

Pre-Orders

• Pre-ordered items are custom-made and
  require 1-3 weeks to process before shipping.

• For EYE TEST products, the process time is 1-3 weeks.

• Current pre-order items: ET ZIP UPS

Tracking Information

•Tracking numbers and order confirmations are emailed once your order is shipped.

Domestic orders typically arrive within 1-3 business days via USPS/UPS.

• International orders may take longer and are best shipped with DHL Worldwide for speed and reliability.

Shipping Carrier Responsibility

• We are not responsible for carrier issues once your package is shipped.

• For lost or delayed packages, please contact the shipping carrier directly:

• USPS/UPS: Claim and locate packages directly with the carrier.

• DHL (for international orders):
  
  Handles claims, reimbursements, and lost packaging.

Returned Packages

• If a package is returned to us due to refusal or an incorrect address, the customer is responsible for reshipping fees.

International Orders

Customers are responsible for import fees or duties.

We aim to make your experience as smooth as possible. For any questions, feel free to contact us!

REFUND POLICY

Refunds

• All sales are final. We do not offer refunds for online orders or pre-orders. If you’ve placed a pre-order, you will receive your product as promised.

Exchanges

• Exchanges can only be made on Ready To Wear Items, NO PRODUCT MARKED AS PREMADE  OR PRE ORDER ITEMS CAN BE EXCHANGED. Custom items are not exchangeable/refunded.

• Exchanges + Refund can only be made if you received incorrect item. 

• Exchange Time Frame: 14 days from delivery date 
• To request an exchange, email us at 888hiddentruth@gmail.com for confirmation and the correct return address.

• Items must be in original condition—unworn, unwashed, undamaged, and unaltered.

Important Exchange Notes

• Do not ship items back without confirmation from us.
• Shipping fees for pre-order items are non-refundable as pre-orders ship at the original purchase rate.

ABOUT US

At Hidden Truth, we believe the truth was never actually hidden — it was always inside you.

For too long, the world taught us to look outward for answers. To question our intuition. To disconnect from our own power. But the real truth? You already hold everything you’ve been searching for. Hidden Truth exists to remind you of that.

Our streetwear is designed with intention: bold, conscious, and reflective. Every piece represents self-trust, awakening, and the courage to break free from the narratives that tried to shape you.

We’re not just a clothing brand.

We’re a statement — a movement toward clarity, self-awareness, and inner strength.

When you wear Hidden Truth, you’re not just wearing a fit.

You’re wearing a reminder:

The truth was never hidden.
It’s been you all along.

SEEK TRUTH.